Refund policy

Last updated: September 2026

We offer a 30-day refund policy. If 30 days have passed since your order was delivered, we unfortunately cannot offer a refund or exchange.

To qualify for a refund, your item must meet one of the following criteria:

• Arrived damaged or defective

• Incorrect item received

• Product does not match the description

• A functional issue prevents proper use

To start a refund request, contact us at ContactTeneva@gmail.com with:

• Your order number

• A description of the issue

• Photo or video proof

Approved refunds will be issued back to your original payment method.

Please note:
We do not accept returns or refunds due to:

• Change of mind

• Buyer’s remorse

• Incorrect address at checkout

• Normal product variations

• Delays caused by shipping carriers

If your order has not arrived within 30 business days, please contact us at ContactTeneva@gmail.com and we will help resolve it.